Reducing Quality Costs
by Fred Koning
(Netherlands)
Our solution (for many years now) is to let money speak. We are in a B2B2C market of partially man made, produced to order products with a high rate of customer complaints. By measuring costs of quality and by effectively running quality improvement circles we have been able to reduce the cost of quality by half, increasing bottom line results in a six figure range. And those bottom line results do the talk in the boardroom!
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