Program evaluation and quality management

by Mahmood
(Iran)

Dear friends

As we know, quality audit is an evaluation of the effective implementation of QMS in an organization.
Also we have program evaluation methods and approaches to evaluate different programs, for achieving its objectives.
So I am thinking to use this approach in assessment of some aspects of the organizations, for example evaluation of "customer satisfaction measurement program", "customers needs prediction programs" and ....
I think that a perfect quality audit, can have big impact on the organizations programs and managers thinking.
Before any audit, the auditors are better to think about the auditee organization, review the audittee plans and prepare themseles ready to audit and give value to the auditee organization.

So my question is if every body has experience or knowledge about this subject or any idea, please share.

Thank you in advanced

1. QAS Home
>
2. Forum
>
3. Program Evaluation and Quality Management