14 steps proposed by Oakland 1993:425 for planning the implementation of TQM

What are the detailed 14 steps proposed by Oakland for planning the implementation of TQM?

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by: 14 STEPS

I CANT SEE 14 STEPS PROPOSED BY OAKLAND 1993:425
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by: Dennis

I am currently doing MBA and I am so much interested in the subject. Could you please share more details on the implementation of TQM so that I can have a clear idea on the subject? Please share more

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